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@Article{ authors = " Beata Domańska-Szaruga, Artur J. Kożuch, Janusz Sasak", title = "The use of process maturity model to assess operational risk management system at institutions of culture", journal = "Przedsiębiorczość i Zarządzanie", issue = "2013 / Tom 14 / Numer 13 (1)", pages = "283 - 291" }