Maciej Burak
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Behind the IT outsourcing determining optimal staffing levels in specialized contact centers Opublikowano w: Service Management 2009 / Tom 4 / s. 93 - 1002009CZYSTY TEKST
Maciej Burak, Behind the IT outsourcing determining optimal staffing levels in specialized contact centers, Service Management, 2009 / Tom 4, s. 93 - 100
BIBTEX@Article{ authors = " Maciej Burak", title = "Behind the IT outsourcing determining optimal staffing levels in specialized contact centers", journal = "Service Management", issue = "2009 / Tom 4", pages = "93 - 100" }
