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Arjeta Anamali

1 articles in 1 journals

ARTICLE TITLE YEAR AUTHORS ACTIONS

The role of service recovery in retaining of customers Published in: Service Management 2014 / Tom 13 / p. 5 - 13

2014

Arjeta Anamali Drita Kruja Ted Oelfke

Plain Text
Arjeta Anamali, Drita Kruja, Ted Oelfke, The role of service recovery in retaining of customers, Service Management, 2014 / Tom 13, s. 5 - 13

BIBTEX
@Article{ authors = " Arjeta Anamali, Drita Kruja, Ted Oelfke", title = "The role of service recovery in retaining of customers", journal = "Service Management", issue = "2014 / Tom 13", pages = "5 - 13" }