Drita Kruja

1 artykuły w 1 czasopismach

• The role of service recovery in retaining of customers Opublikowano w: Service Management 2014 / Tom 13 / s. 5 - 13

  2014

  Arjeta Anamali Drita Kruja Ted Oelfke

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  Arjeta Anamali, Drita Kruja, Ted Oelfke, The role of service recovery in retaining of customers, Service Management, 2014 / Tom 13, s. 5 - 13

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  BIBTEX

  @Article{ authors = " Arjeta Anamali, Drita Kruja, Ted Oelfke", title = "The role of service recovery in retaining of customers", journal = "Service Management", issue = "2014 / Tom 13", pages = "5 - 13" }

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