De Securitate et Defensione. O Bezpieczeństwie i Obronności

@Article{ authors = " Aleksandra Laskowska-Rutkowska", title = "Effectiveness of Polish innovation policy in services area", journal = "Service Management", issue = "2012 / Tom 8", pages = "9 - 21" }

@Article{ authors = " Tomasz Norek", title = "Innovation audit as a tool of construction and evaluation of innovative potential of the company : results of empirical studies", journal = "Service Management", issue = "2012 / Tom 8", pages = "23 - 35" }

@Article{ authors = " Agnieszka Wojtczuk-Turek", title = "Organizational innovative behaviours : the role of human capital in creating organizational value in the sector of services", journal = "Service Management", issue = "2012 / Tom 8", pages = "37 - 48" }

@Article{ authors = " Cezary Mańkowski", title = "Logistics support services for e-learning courses", journal = "Service Management", issue = "2012 / Tom 8", pages = "51 - 58" }

@Article{ authors = " Anna Wiktorowska-Jasik", title = "Complexity of logistic services offer as a measure of competitive position of companies in the transport and logistics services sector", journal = "Service Management", issue = "2012 / Tom 8", pages = "59 - 68" }

@Article{ authors = " Leszek Bursiak", title = "Business expressions exchange campaign as the remedy for pejoration of their meaning in the business context", journal = "Service Management", issue = "2012 / Tom 8", pages = "71 - 84" }

@Article{ authors = " Serhat Hamran, Ebru Kanyilmaz Polat", title = "Do CEO duality and board heterogeneity affect firm performance? Evidence from Istanbul Stock Exchange (ISE) services index", journal = "Service Management", issue = "2012 / Tom 8", pages = "85 - 95" }

@Article{ authors = " Agnieszka Sokołowska", title = "Ethical area of social responsibility in a small enterprise key aspects", journal = "Service Management", issue = "2012 / Tom 8", pages = "97 - 108" }

@Article{ authors = " Magdalena Majchrzak", title = "Reasons for using services of offshoring at the international services market", journal = "Service Management", issue = "2012 / Tom 8", pages = "109 - 120" }

@Article{ authors = " Alicja Sekuła", title = "Promotion and its tools in territorial marketing", journal = "Service Management", issue = "2012 / Tom 8", pages = "123 - 137" }

@Article{ authors = " Barbara Woźniak-Sobczak", title = "Strategies and attitudes of workers to creating enterprise value", journal = "Service Management", issue = "2012 / Tom 8", pages = "141 - 151" }

@Article{ authors = " Bolesław Fabisiak", title = "Cost effective communication with engineering service teams working abroad based on Cloud Computing and SIP (Session Initiation Protocol)", journal = "Service Management", issue = "2012 / Tom 8", pages = "155 - 164" }

@Article{ authors = " Maciej Czaplewski", title = "Introduction of Internet into Polish Post services", journal = "Service Management", issue = "2012 / Tom 8", pages = "165 - 172" }

@Article{ authors = " Justyna Witkowska", title = "Customers expectations and the quality of experienced insurance service : research report", journal = "Service Management", issue = "2012 / Tom 8", pages = "175 - 182" }

@Article{ authors = " Grażyna Broniewska", title = "Emotional intelligence in modern virtual organizations", journal = "Service Management", issue = "2012 / Tom 8", pages = "185 - 198" }

@Article{ authors = " Agnieszka Budziewicz-Guźlecka", title = "Management of changes in enterprises as a form of adaptation to e-economy", journal = "Service Management", issue = "2012 / Tom 8", pages = "199 - 207" }

@Article{ authors = " Aleksander Panasiuk", title = "Chosen problems of tourist information system management on the example of West-Pomeranian voivodeship's municipalities", journal = "Service Management", issue = "2012 / Tom 8", pages = "211 - 223" }

@Article{ authors = " Agnieszka Sawińska, Ryszard Woźniak", title = "Rebranding in the market of spa and tourism services on the example of Health and Wellness Center "Verano" in Kołobrzeg", journal = "Service Management", issue = "2012 / Tom 8", pages = "225 - 239" }

@Article{ authors = " Marios Soteriades, Eugenia Wickens", title = "Tourism destination marketing : potential contribution of clustering approach", journal = "Service Management", issue = "2012 / Tom 8", pages = "241 - 250" }

@Article{ authors = " Zholdasbekov Abdimanap Abdrazakovich, Kurmasheva Moldir Bizhigitovna", title = "Problems of training tourism managers in Kazakhsta", journal = "Service Management", issue = "2012 / Tom 8", pages = "251 - 259" }

@Article{ authors = " Dariusz Kuczyński, Tomasz Taraszkiewicz", title = "Customer - friendly public services : the good practice example of The District Labour Office in Gdańsk", journal = "Service Management", issue = "2012 / Tom 8", pages = "263 - 270" }

@Article{ authors = " Wioletta Wereda", title = "Loyalty programs management and satisfaction of the customer in a large company", journal = "Service Management", issue = "2012 / Tom 8", pages = "271 - 289" }