Service Management

@Article{ authors = " Aleksander Panasiuk", title = "Introduction", journal = "Service Management", issue = "2007 / Tom 1", pages = "3" }

@Article{ authors = " Marta Sidorkiewicz, Anna Tokarz", title = "Development of European Union's policy on services", journal = "Service Management", issue = "2007 / Tom 1", pages = "9 - 15" }

@Article{ authors = " Grażyna Wolska", title = "Influence of the liberalization activity on the Polish carrier service market", journal = "Service Management", issue = "2007 / Tom 1", pages = "17 - 24" }

@Article{ authors = " Grażyna Rosa, Tomasz Sondej", title = "Strategy for a postal company operating in the global market", journal = "Service Management", issue = "2007 / Tom 1", pages = "27 - 33" }

@Article{ authors = " Jacek Buko", title = "The models of postal financial services in European Union", journal = "Service Management", issue = "2007 / Tom 1", pages = "37 - 41" }

@Article{ authors = " Stanisław Flejterski, Beata Świecka", title = "The development of microfinance services in conditions of globalisation", journal = "Service Management", issue = "2007 / Tom 1", pages = "43 - 51" }

@Article{ authors = " Anna Iwańczuk", title = "Payment system as the area of cooperation between banks", journal = "Service Management", issue = "2007 / Tom 1", pages = "53 - 59" }

@Article{ authors = " Przemysław Pluskota", title = "Market and services of guarantee funds in Poland", journal = "Service Management", issue = "2007 / Tom 1", pages = "61 - 69" }

@Article{ authors = " Sławomir Zarębski", title = "Fiscal and non-fiscal factors for the development of freight forwarding services in Polish seaports", journal = "Service Management", issue = "2007 / Tom 1", pages = "71 - 78" }

@Article{ authors = " Leszek Gracz", title = "Opt-in and double opt-in as ways for enhancing e-mail communication of a service firm", journal = "Service Management", issue = "2007 / Tom 1", pages = "81 - 88" }

@Article{ authors = " Agata Kocia", title = "Analysis of KPMG Poland : application of McKinsey's 7s model and SWOT method", journal = "Service Management", issue = "2007 / Tom 1", pages = "89 - 97" }

@Article{ authors = " Wiesław Michał Maziarz", title = "Possibilities to improve a competitiveness of the market of telecommunications services in Poland in the light of needs resulting from the information society", journal = "Service Management", issue = "2007 / Tom 1", pages = "99 - 106" }

@Article{ authors = " Richard Nicholls", title = "The service consumer as a co-producer : forms of participation", journal = "Service Management", issue = "2007 / Tom 1", pages = "107 - 112" }

@Article{ authors = " Leszek Gracz, Józef Perenc", title = "Marketing in the conditions of liberalized market", journal = "Service Management", issue = "2007 / Tom 1", pages = "113 - 128" }

@Article{ authors = " Daniel Szostak", title = "Hotel services in Poland : theory and characteristics", journal = "Service Management", issue = "2007 / Tom 1", pages = "129 - 132" }

@Article{ authors = " Marcin Chłodnicki", title = "Profitable long-term business relationship - how to turn dreams into reality : an explanatory study on professional services", journal = "Service Management", issue = "2007 / Tom 1", pages = "135 - 140" }

@Article{ authors = " Maciej Czaplewski", title = "CRM (Customer Relationship Management) as an indispensable concept in forming long-term relationships between customers and companies", journal = "Service Management", issue = "2007 / Tom 1", pages = "141 - 148" }

@Article{ authors = " Wojciech Downar, Katarzyna Rychlik", title = "Diffusion of innovation in transport network - conceptual framework", journal = "Service Management", issue = "2007 / Tom 1", pages = "151 - 161" }

@Article{ authors = " Marlena Cicha, Roman Kisiel, Alina Źróbek", title = "Investment development path and FDI in the service sector", journal = "Service Management", issue = "2007 / Tom 1", pages = "163 - 170" }

@Article{ authors = " Piotr Niedzielski, Katarzyna Rychlik", title = "Creativity and ICT as a factor of innovative development in New Econonomy", journal = "Service Management", issue = "2007 / Tom 1", pages = "171 - 178" }

@Article{ authors = " Mirosława Pluta-Olearnik", title = "Implementation of New Technology to higher education services in Poland", journal = "Service Management", issue = "2007 / Tom 1", pages = "179 - 185" }

@Article{ authors = " Agnieszka Budziewicz-Guźlecka, Anna Drab-Kurowska", title = "Logistics in the activity of the public postal operator in Poland", journal = "Service Management", issue = "2007 / Tom 1", pages = "189 - 196" }

@Article{ authors = " Izabela Dembińska-Cyran", title = "Fourth party logistics as a next generation logistics service provider in supply chain", journal = "Service Management", issue = "2007 / Tom 1", pages = "197 - 206" }

@Article{ authors = " Jolanta Lubomska-Kalisz", title = "Functions of holding structures created on the basis of state-owned service enterprises", journal = "Service Management", issue = "2007 / Tom 1", pages = "209 - 215" }

@Article{ authors = " Jacek Nowak", title = "Residual value factor in vehicle leasing contracts", journal = "Service Management", issue = "2007 / Tom 1", pages = "217 - 222" }

@Article{ authors = " Dominika Bandelak-Rosłonkiewicz, Brygida Cupiał", title = "Planning instruments of development of sustainable tourism in the Lubuski region", journal = "Service Management", issue = "2007 / Tom 1", pages = "225 - 235" }

@Article{ authors = " Małgorzata Gorzałczyńska-Koczkodaj", title = "Role of local-governmental authorities in functioning service enterprises : selected aspects", journal = "Service Management", issue = "2007 / Tom 1", pages = "237 - 242" }

@Article{ authors = " Joanna Markiewicz", title = "The image of Polish product in Berlin : challenge for Polish entrepreneurs", journal = "Service Management", issue = "2007 / Tom 1", pages = "243 - 250" }

@Article{ authors = " Aleksander Panasiuk", title = "Developing strategy of West-Pomeranian Province as an element of regional tourism policy", journal = "Service Management", issue = "2007 / Tom 1", pages = "251 - 256" }

@Article{ authors = " Adam Pawlicz", title = "Destination promotion as an example of cooperation between private and public sector : medium Baltic cities case", journal = "Service Management", issue = "2007 / Tom 1", pages = "257 - 264" }

@Article{ authors = " Joanna Przybylska", title = "Financing cultural activities of the local government in Poland after the year 1991 : evaluation of the system", journal = "Service Management", issue = "2007 / Tom 1", pages = "265 - 273" }

@Article{ authors = " Magdalena Zioło", title = "Public private partnership as a cooperation form supporting provision of communal services - selected aspects", journal = "Service Management", issue = "2007 / Tom 1", pages = "275 - 282" }

@Article{ authors = "", title = "Guidelines for papers", journal = "Service Management", issue = "2007 / Tom 1", pages = "283" }