Service Management

@Article{ authors = " Aleksander Panasiuk", title = "Introduction", journal = "Service Management", issue = "2009 / Tom 4", pages = "5" }

@Article{ authors = " Magdalena Majchrzak", title = "Perspectives of business services development in the European Union", journal = "Service Management", issue = "2009 / Tom 4", pages = "9 - 14" }

@Article{ authors = " Libor Svadlenka", title = "Universal postal service and liberalization of the EU and Czech postal sector", journal = "Service Management", issue = "2009 / Tom 4", pages = "15 - 21" }

@Article{ authors = " Robert Rumiński", title = "Small and medium-sized enterprises in the United Kingdom : short characteristics", journal = "Service Management", issue = "2009 / Tom 4", pages = "25 - 33" }

@Article{ authors = " Aurelia Bielawska", title = "Measurement, strategies and instruments of security against rate of interest risk in a company", journal = "Service Management", issue = "2009 / Tom 4", pages = "37 - 44" }

@Article{ authors = " Benedikt Badanik, Hitham Fakih, Milan Stefanik", title = "Skimming the market of on-board advertising", journal = "Service Management", issue = "2009 / Tom 4", pages = "47 - 59" }

@Article{ authors = " Leszek Gracz", title = "Main methods and areas of Internet marketing in services", journal = "Service Management", issue = "2009 / Tom 4", pages = "61 - 66" }

@Article{ authors = " Jolanta Kondratowicz-Pozorska", title = "Changes in perceiving the market by Polish farmers", journal = "Service Management", issue = "2009 / Tom 4", pages = "67 - 74" }

@Article{ authors = " Jacek St. Ławicki", title = "Partnering as the core marketing strategy component", journal = "Service Management", issue = "2009 / Tom 4", pages = "75 - 81" }

@Article{ authors = " Richard Nicholls", title = "Researching services using the critical incident technique", journal = "Service Management", issue = "2009 / Tom 4", pages = "83 - 90" }

@Article{ authors = " Maciej Burak", title = "Behind the IT outsourcing determining optimal staffing levels in specialized contact centers", journal = "Service Management", issue = "2009 / Tom 4", pages = "93 - 100" }

@Article{ authors = " Izabela Michalska-Dudek, Izabela Rapacz", title = "Integrated CRM class systems in practical functioning of travel offices in Poland", journal = "Service Management", issue = "2009 / Tom 4", pages = "101 - 112" }

@Article{ authors = " Wojciech Downar", title = "Some aspects of human resources management in contact-intensive services", journal = "Service Management", issue = "2009 / Tom 4", pages = "115 - 123" }

@Article{ authors = " Ida Musiałkowska, Joanna Przybylska", title = "Identifying training needs of employees as a part of human resource management : cultural institutions case study", journal = "Service Management", issue = "2009 / Tom 4", pages = "125 - 131" }

@Article{ authors = " Adam Stecyk", title = "Implementation of blended learning efficiency of LAMS WZIEU project : case study", journal = "Service Management", issue = "2009 / Tom 4", pages = "135 - 140" }

@Article{ authors = " Maciej Czaplewski", title = "E-business influence on insurance companies", journal = "Service Management", issue = "2009 / Tom 4", pages = "143 - 147" }

@Article{ authors = " Barbara Kos", title = "Modern customer service as the component of the firm's competitive predominance", journal = "Service Management", issue = "2009 / Tom 4", pages = "149 - 155" }

@Article{ authors = " Marian Kachniarz", title = "Is measuring the efficiency of local authorities grounded", journal = "Service Management", issue = "2009 / Tom 4", pages = "159 - 169" }

@Article{ authors = " Magdalena Kogut-Jaworska", title = "Co-management of business institutional framework by local authorities", journal = "Service Management", issue = "2009 / Tom 4", pages = "171 - 176" }

@Article{ authors = " Wiesława Kuźniar, Wiesław Szopiński", title = "The role of administrative services marketing in management of a local government unit", journal = "Service Management", issue = "2009 / Tom 4", pages = "177 - 182" }

@Article{ authors = " Magdalena Zioło", title = "Appraisal of financial standing of Polish regions : selected aspects", journal = "Service Management", issue = "2009 / Tom 4", pages = "183 - 190" }

@Article{ authors = " Wiesław M. Maziarz", title = "Electronic communications : its concept and services", journal = "Service Management", issue = "2009 / Tom 4", pages = "193 - 200" }

@Article{ authors = " Antonio Cimino, Anders Henten, Vasilis Kaldanis, Rune Roswall, Iwona Windekilde", title = "The market potential of personal network services", journal = "Service Management", issue = "2009 / Tom 4", pages = "201 - 210" }

@Article{ authors = " Lilianna Jodkowska", title = "German quality management systems in public services", journal = "Service Management", issue = "2009 / Tom 4", pages = "213 - 222" }

@Article{ authors = " Karolina Kitlas", title = "Knowledge management : a challenge for present companies", journal = "Service Management", issue = "2009 / Tom 4", pages = "225 - 233" }

@Article{ authors = " Mikołaj Jalinik", title = "Specificity of agrotourist farm management", journal = "Service Management", issue = "2009 / Tom 4", pages = "237 - 245" }

@Article{ authors = " Aleksander Panasiuk", title = "Tourism economy management in the conditions of sustainable development", journal = "Service Management", issue = "2009 / Tom 4", pages = "247 - 255" }

@Article{ authors = " Jan Sikora, Agnieszka Wartecka-Ważyńska", title = "Agrotourism in farming planning : sociological analysis of empiric findings", journal = "Service Management", issue = "2009 / Tom 4", pages = "257 - 268" }

@Article{ authors = "", title = "Guidelines for papers", journal = "Service Management", issue = "2009 / Tom 4", pages = "269" }