TYTUŁ
Service Management
2008 / Tom 3
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TYTUŁ ARTYKUŁU
STRONY
CZYNNOŚCI
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Introductions. 5CZYSTY TEKSTBIBTEX
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The Polish postal market in the light of liberalisations. 9 - 14CZYSTY TEKSTBIBTEX
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Optimal monetary policy framework for Ukraines. 15 - 26CZYSTY TEKSTBIBTEX
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Comparative analysis of the methods of indicating a USP in Poland and in Italys. 27 - 34CZYSTY TEKSTBIBTEX
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Banking system in Poland in the process of popularization of non-cash turnover in Polands. 37 - 45CZYSTY TEKSTBIBTEX
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Senior market : a new challenge for marketerss. 49 - 56CZYSTY TEKSTBIBTEX
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The meaning of partnership in region managements. 57 - 63CZYSTY TEKSTBIBTEX
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Marketing management as a basis of forming West Pomeranian resorts' brand and images. 65 - 70CZYSTY TEKSTBIBTEX
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The impact of descriptive prospect theory on risk and quality perceived by consumers of servicess. 71 - 77CZYSTY TEKSTBIBTEX
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The level of handling with complaints in services as an element of shaping customers satisfaction : (an example of Podkarpackie voivodship)s. 81 - 88CZYSTY TEKSTBIBTEX
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Some selected aspects of client management in the practice of telecommunication companiess. 89 - 96CZYSTY TEKSTBIBTEX
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Customer-to-customer interaction in the world of e-services. 97 - 104CZYSTY TEKSTBIBTEX
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Training as a tool for developing competence of employees of hotel enterprisess. 107 - 110CZYSTY TEKSTBIBTEX
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Modern technologies in hotel customer service managements. 113 - 121CZYSTY TEKSTBIBTEX
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Basic problems related to the decision-making process on outsourcing in the field of logistic functionss. 125 - 132CZYSTY TEKSTBIBTEX
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Logistics of client service in travel agencies managements. 133 - 139CZYSTY TEKSTBIBTEX
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Benchmarking of systems and logistic processes in selected European postal operators and Polish Posts. 141 - 150CZYSTY TEKSTBIBTEX
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The pro-society projects and the environment protection initiatives of the banks in Polands. 153 - 160CZYSTY TEKSTBIBTEX
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Possibilities of outsourcing IT functions in the Polish economic practices. 161 - 169CZYSTY TEKSTBIBTEX
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Divestitures as the tool of enterprise restructuring : the example of Japans. 171 - 175CZYSTY TEKSTBIBTEX
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The possessional restructuring of the Polish Post : reasons and variantss. 179 - 183CZYSTY TEKSTBIBTEX
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Potential value of a customer as a key determinant of increase in the value of the firm and customers relations portfolios. 187 - 193CZYSTY TEKSTBIBTEX
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Information management for companies in the new economys. 197 - 202CZYSTY TEKSTBIBTEX
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Quality management in an organizations. 205 - 213CZYSTY TEKSTBIBTEX
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Quality as a competitive advantage in a banking sectors. 215 - 223CZYSTY TEKSTBIBTEX
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Developing quality of services of travel agenciess. 225 - 233CZYSTY TEKSTBIBTEX
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Quality of hotel services : selected issuess. 235 - 239CZYSTY TEKSTBIBTEX
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The requirements concerning the conception of Authorized Economic Operator (AEO) in the context of the ISO based quality management systems requirementss. 241 - 247CZYSTY TEKSTBIBTEX
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Organisation and management in congress tourisms. 251 - 256CZYSTY TEKSTBIBTEX
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The region's problems of tourism infrastructure managements. 257 - 262CZYSTY TEKSTBIBTEX
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Fostering coopetition as a solution for externalities in case of city tourism products. 263 - 271CZYSTY TEKSTBIBTEX
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The role of air transport in shaping the product of marine tourisms. 273 - 280CZYSTY TEKSTBIBTEX
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The life cycle of a Romanian spa within the Western Carpathians : the case of Moneasas. 281 - 289CZYSTY TEKSTBIBTEX
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Measuring the image of Polish ski destinations using perceptual mapss. 291 - 305CZYSTY TEKSTBIBTEX
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"The knowledge about knowledge" : the knowledge management efficiency measurements. 309 - 316CZYSTY TEKSTBIBTEX
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Guidelines for paperss. 317CZYSTY TEKSTBIBTEX
