Service Management

@Article{ authors = " Aleksander Panasiuk", title = "Introduction", journal = "Service Management", issue = "2008 / Tom 3", pages = "5" }

@Article{ authors = " Anna Drab-Kurowska", title = "The Polish postal market in the light of liberalisation", journal = "Service Management", issue = "2008 / Tom 3", pages = "9 - 14" }

@Article{ authors = " Serhiy Nikolaychuk, Oleksandr Petryk", title = "Optimal monetary policy framework for Ukraine", journal = "Service Management", issue = "2008 / Tom 3", pages = "15 - 26" }

@Article{ authors = " Grażyna Wolska", title = "Comparative analysis of the methods of indicating a USP in Poland and in Italy", journal = "Service Management", issue = "2008 / Tom 3", pages = "27 - 34" }

@Article{ authors = " Anna Iwańczuk, Grzegorz Kotliński", title = "Banking system in Poland in the process of popularization of non-cash turnover in Poland", journal = "Service Management", issue = "2008 / Tom 3", pages = "37 - 45" }

@Article{ authors = " Katarzyna Majchrzak, Joanna Śniadek", title = "Senior market : a new challenge for marketers", journal = "Service Management", issue = "2008 / Tom 3", pages = "49 - 56" }

@Article{ authors = " Agnieszka Smalec", title = "The meaning of partnership in region management", journal = "Service Management", issue = "2008 / Tom 3", pages = "57 - 63" }

@Article{ authors = " Agnieszka Lewandowska", title = "Marketing management as a basis of forming West Pomeranian resorts' brand and image", journal = "Service Management", issue = "2008 / Tom 3", pages = "65 - 70" }

@Article{ authors = " Ewa Flejterska, Leszek Gracz", title = "The impact of descriptive prospect theory on risk and quality perceived by consumers of services", journal = "Service Management", issue = "2008 / Tom 3", pages = "71 - 77" }

@Article{ authors = " Wiesława Kuźniar", title = "The level of handling with complaints in services as an element of shaping customers satisfaction : (an example of Podkarpackie voivodship)", journal = "Service Management", issue = "2008 / Tom 3", pages = "81 - 88" }

@Article{ authors = " Wiesław M. Maziarz", title = "Some selected aspects of client management in the practice of telecommunication companies", journal = "Service Management", issue = "2008 / Tom 3", pages = "89 - 96" }

@Article{ authors = " Richard Nicholls", title = "Customer-to-customer interaction in the world of e-service", journal = "Service Management", issue = "2008 / Tom 3", pages = "97 - 104" }

@Article{ authors = " Anna Tokarz", title = "Training as a tool for developing competence of employees of hotel enterprises", journal = "Service Management", issue = "2008 / Tom 3", pages = "107 - 110" }

@Article{ authors = " Elżbieta Nawrocka, Sylwia Oparka", title = "Modern technologies in hotel customer service management", journal = "Service Management", issue = "2008 / Tom 3", pages = "113 - 121" }

@Article{ authors = " Izabela Dembińska-Cyran, Blanka Tundys", title = "Basic problems related to the decision-making process on outsourcing in the field of logistic functions", journal = "Service Management", issue = "2008 / Tom 3", pages = "125 - 132" }

@Article{ authors = " Małgorzata Januszewska, Renata Przeorek-Smyka", title = "Logistics of client service in travel agencies management", journal = "Service Management", issue = "2008 / Tom 3", pages = "133 - 139" }

@Article{ authors = " Konrad Michalski", title = "Benchmarking of systems and logistic processes in selected European postal operators and Polish Post", journal = "Service Management", issue = "2008 / Tom 3", pages = "141 - 150" }

@Article{ authors = " Ewa Kulińska-Sadłocha", title = "The pro-society projects and the environment protection initiatives of the banks in Poland", journal = "Service Management", issue = "2008 / Tom 3", pages = "153 - 160" }

@Article{ authors = " Tomasz Norek", title = "Possibilities of outsourcing IT functions in the Polish economic practice", journal = "Service Management", issue = "2008 / Tom 3", pages = "161 - 169" }

@Article{ authors = " Małgorzata Porada-Rochoń", title = "Divestitures as the tool of enterprise restructuring : the example of Japan", journal = "Service Management", issue = "2008 / Tom 3", pages = "171 - 175" }

@Article{ authors = " Jacek Buko", title = "The possessional restructuring of the Polish Post : reasons and variants", journal = "Service Management", issue = "2008 / Tom 3", pages = "179 - 183" }

@Article{ authors = " Bogdan Gregor, Małgorzata Grzegorczyk", title = "Potential value of a customer as a key determinant of increase in the value of the firm and customers relations portfolio", journal = "Service Management", issue = "2008 / Tom 3", pages = "187 - 193" }

@Article{ authors = " Agnieszka Budziewicz-Guźlecka", title = "Information management for companies in the new economy", journal = "Service Management", issue = "2008 / Tom 3", pages = "197 - 202" }

@Article{ authors = " Agnieszka Budziewicz-Guźlecka, Piotr Ładny", title = "Quality management in an organization", journal = "Service Management", issue = "2008 / Tom 3", pages = "205 - 213" }

@Article{ authors = " Krystyna Brzozowska", title = "Quality as a competitive advantage in a banking sector", journal = "Service Management", issue = "2008 / Tom 3", pages = "215 - 223" }

@Article{ authors = " Dawid Milewski", title = "Developing quality of services of travel agencies", journal = "Service Management", issue = "2008 / Tom 3", pages = "225 - 233" }

@Article{ authors = " Daniel Szostak", title = "Quality of hotel services : selected issues", journal = "Service Management", issue = "2008 / Tom 3", pages = "235 - 239" }

@Article{ authors = " Sławomir Zarębski", title = "The requirements concerning the conception of Authorized Economic Operator (AEO) in the context of the ISO based quality management systems requirements", journal = "Service Management", issue = "2008 / Tom 3", pages = "241 - 247" }

@Article{ authors = " Rafał Gizdra", title = "Organisation and management in congress tourism", journal = "Service Management", issue = "2008 / Tom 3", pages = "251 - 256" }

@Article{ authors = " Aleksander Panasiuk", title = "The region's problems of tourism infrastructure management", journal = "Service Management", issue = "2008 / Tom 3", pages = "257 - 262" }

@Article{ authors = " Adam Pawlicz", title = "Fostering coopetition as a solution for externalities in case of city tourism product", journal = "Service Management", issue = "2008 / Tom 3", pages = "263 - 271" }

@Article{ authors = " Tomasz Mańkowski, Marta Pilarczyk", title = "The role of air transport in shaping the product of marine tourism", journal = "Service Management", issue = "2008 / Tom 3", pages = "273 - 280" }

@Article{ authors = " Liviu Bucur, Olivier Dehoorne, Corina Tătar", title = "The life cycle of a Romanian spa within the Western Carpathians : the case of Moneasa", journal = "Service Management", issue = "2008 / Tom 3", pages = "281 - 289" }

@Article{ authors = " Michał Żemła", title = "Measuring the image of Polish ski destinations using perceptual maps", journal = "Service Management", issue = "2008 / Tom 3", pages = "291 - 305" }

@Article{ authors = " Adam Kowalczyk", title = ""The knowledge about knowledge" : the knowledge management efficiency measurement", journal = "Service Management", issue = "2008 / Tom 3", pages = "309 - 316" }

@Article{ authors = "", title = "Guidelines for papers", journal = "Service Management", issue = "2008 / Tom 3", pages = "317" }